Last updated: 24 October 2026
You trust us with your customer conversations. We take that seriously. This page explains, in plain words, what we collect, why, and how you stay in control.
The short version
- We collect only what we need to run HelpXon for you.
- We never sell your data, and we never show you ads.
- We do not train AI on your conversations.
- Card details go to Paddle. We never see them.
- You can see, export or delete your data. Just ask.
1. Who is responsible
HelpXon, Dhaka, Bangladesh, is responsible for the data about you, our customer: your account, your team and your billing.
Your own customers (the people who email or chat with your business) are different. You decide how their data is used, and we look after it for you. Our Data Processing Agreement explains this in detail. If you are one of their customers, please contact that business first.
2. What we collect
- Your account: name, email, organization name, and your password (stored only as a secure, scrambled code).
- Support work: tickets, emails, chat messages, files and help center articles that pass through HelpXon.
- Billing: your plan and whether a payment went through. Paddle keeps the card details.
- Technical details: IP address, browser type and short logs, so we can keep things safe and fix problems.
- Chat visitors: when someone uses the chat on your website, we keep their messages and basic browser details so the chat works.
3. Why we use it
- To run HelpXon for you: deliver emails, show chats, store articles.
- To keep your account safe and stop abuse.
- To bill you and keep the records the law asks for.
- To send you important service emails, like password resets and billing notices.
We send news or marketing emails only if you say yes, and you can stop them at any time.
4. What we never do
- We never sell or rent personal data.
- We never use advertising or tracking cookies.
- We never train AI models on your conversations. When you use an AI feature, we send only the text needed for that answer to our AI partner.
- We never read your tickets, unless you ask us to help with something, or we must to stop abuse.
5. The companies that help us
Like most online services, we use a few trusted partners. They only get the data they need for their job.
| Partner | What they do for us |
|---|---|
| Contabo | Our servers, where HelpXon runs and your data is stored |
| Amazon Web Services (AWS) | Sending and receiving email, storing files |
| Postmark | Sending and receiving email (we are moving this to AWS) |
| Cloudflare | Keeps the site fast and protects it from attacks |
| Paddle | Payments, tax and invoices |
| OpenRouter and the AI providers it uses | AI features, only when you use them |
| “Sign in with Google”, only if you choose it |
Some partners work outside Bangladesh or your country. We choose partners that protect data with proper contracts and security.
6. How long we keep it
- Your account and support work: while your account is open. When you ask us to close your account, we delete it within 30 days.
- A deleted workspace: removed for good after 7 days.
- Billing records: as long as tax law asks.
- App logs: 14 days.
7. You are in control
You can ask us to show, correct, export or delete your personal data, or to stop using it for something. Write to [email protected] and we will answer within 30 days. If you live in the EU or UK, you can also contact your data protection authority.
8. Keeping it safe
Every connection is encrypted (HTTPS). Passwords are stored as scrambled codes. Only a few people on our team can reach the servers, and we keep everything updated. If something ever goes wrong with your data, we tell you quickly and honestly.
9. Cookies
We use only the cookies HelpXon needs to work, like the one that keeps you signed in. See the full list in our Cookie Policy.
10. Changes and contact
HelpXon is a business tool and is not meant for anyone under 18. If we change this policy in an important way, we email account owners. Questions? Write to [email protected].