Last updated: 24 October 2026
HelpXon is built to help businesses take good care of their customers. These simple rules keep it safe, fast and trusted for everyone. They are part of our Terms of Service.
The short version
Use HelpXon to answer your own customers. Do not send spam, do not break the law, and do not try to harm the service or other people.
Email: only to people who expect it
HelpXon sends support email, not marketing email. That keeps our emails trusted, so your replies land in the inbox, not in spam.
- ✓ Reply to people who wrote to you, or who use your product.
- ✓ Send account and order messages your customers need.
- ✗ No newsletters, cold emails or bulk marketing.
- ✗ No bought, rented or scraped email lists.
- ✗ Do not pretend to be someone else.
We keep an eye on bounced emails and spam complaints. When an email bounces, our email provider stops further emails to that address. If an account gets many complaints, we contact you and help you fix the cause. If it does not stop, we may suspend the account.
Content: keep it legal and kind
Please do not use HelpXon to send, store or publish anything that:
- is illegal, or helps someone break the law;
- tricks people, like phishing, scams or viruses;
- harasses, threatens or hurts anyone, especially children;
- uses other people’s work, brand or private information without permission.
Security: play fair
- Do not try to get into other accounts or our servers.
- Do not overload, copy or scrape the service, or get around plan limits.
- Found a security problem? Thank you! Please tell us at [email protected], and do not test it on other people’s data.
If a rule is broken
We would rather help than punish. When we can, we contact you first and give you time to fix things. If there is a serious risk to other people, we may ask you to remove content, or suspend the account right away.
To report abuse, write to [email protected].