Last updated: 24 October 2026
Cookies are small files a website saves in your browser. HelpXon uses only cookies and browser storage that the site needs to work. We do not use advertising or tracking cookies.
| Name | Where | What for | How long |
|---|---|---|---|
| helpxon_auth_token | App | Keeps you signed in | Until you sign out |
| Session cookie | App | Security of your session (prevents forged requests) | 2 hours |
| helpxon-theme (browser storage) | App | Remembers light or dark mode | Until you clear it |
| Chat widget storage | Websites that use our chat | Remembers the visitor’s chat so it continues after a page reload | Until cleared |
| Cloudflare cookies (__cf_bm and similar) | All pages | Protects against bots and attacks | Up to 30 minutes |
| wordpress_* cookies | helpxon.com | Only for our own staff who edit the website | Session |
Payments open Paddle’s checkout, which uses its own cookies. See Paddle’s privacy notice.
You can delete or block cookies in your browser settings. If you block the needed cookies, you cannot sign in to the app. Questions: [email protected].