Last updated: 24 October 2026
Not happy? Get a full refund within 14 days of any payment.
No long forms and no hard questions. We would just love to hear what we could do better.
How to ask for a refund
- Email [email protected] from your account’s email address. You can also use the link in your Paddle receipt.
- Tell us your organization name and the date of the payment.
- That’s it. Our payment partner Paddle sends the money back to the card or account you paid with. It usually arrives in 5–10 working days, depending on your bank.
Good to know
- Every payment counts. The 14 days start again with each monthly or yearly payment.
- Your data stays. With a refund, we also end the paid plan, and your organization moves to the Free plan. Your tickets and articles are kept.
- After 14 days, a payment is not refunded. But you can cancel any time to stop the next one, and you keep your plan until the paid time ends.
- Paddle is our merchant of record. Paddle.com handles all payments and refunds for HelpXon. Paddle’s buyer terms and your local consumer rights also apply.
Questions about a payment? Write to [email protected]. We are happy to help.