Terms of Service

Last updated: 24 October 2026

Thanks for choosing HelpXon. These terms explain what you can expect from us, and what we expect from you. We kept them short and plain on purpose.

1. Who we are

HelpXon (“we”, “us”) is customer support software made in Dhaka, Bangladesh. It gives your team one shared inbox for email and live chat, a help center for your customers, reports, and AI that helps you answer faster. These terms cover our website (helpxon.com) and the app (app.helpxon.com and your own address, like acme.helpxon.com).

When you create an account, you agree to these terms. If you sign up for a company, you confirm you are allowed to agree for it.

2. Your account

• Please give us true details and keep them up to date.
• Keep your password private. You are responsible for what happens in your account, including what your team members do.
• You need to be at least 18 years old.

3. Plans and payment

You can use the Free plan for as long as you want. Paid plans, like Pro, are subscriptions. You pay at the start of each month or year. Prices are on our pricing page in US dollars. Tax for your country is added at checkout.

Our payments are handled by Paddle. Paddle.com is our online reseller and the merchant of record for every order. That means Paddle takes the payment, handles tax, sends your invoice and processes refunds. Paddle’s buyer terms also apply when you buy.

• Your plan renews by itself until you cancel.
• If a payment fails, your organization moves to the Free plan. Your data stays safe.
• If we ever change a price, we email you before your next bill.

4. Cancelling

You can cancel any time from Billing & Plans in the app, or by writing to [email protected]. You keep your paid plan until the end of the time you already paid for. Then your organization moves to the Free plan. Nothing is deleted.

5. Refunds

You can get a full refund within 14 days of any payment. See our Refund Policy for the simple steps.

6. Your data is yours

Everything you put into HelpXon stays yours: tickets, emails, chats, files and help center articles. You let us store and use it only to run HelpXon for you. We never sell it. Our Privacy Policy explains how we look after it.

Your customers’ messages come into HelpXon through you. Please make sure you are allowed to handle them, for example by having your own privacy notice.

7. Using HelpXon fairly

HelpXon is for answering your customers. Please follow our Acceptable Use Policy: no spam, nothing illegal, and no attacks on the service. If an account breaks these rules, we may pause it to protect other customers.

8. AI features

Our AI can draft replies, sum up long tickets and answer chat questions from your help center. It is a helpful assistant, but it can make mistakes. Please check AI drafts before you send them. You choose whether AI answers your live chat.

9. When things go wrong

We work hard to keep HelpXon fast and online, but no service is perfect. Sometimes we need short breaks for maintenance or fixes. We provide HelpXon “as is”.

As far as the law allows, we are not responsible for indirect losses, like lost profit. Our total responsibility is limited to what you paid us in the last 12 months. This does not take away any consumer rights the law gives you.

10. Closing your account

You can close your account whenever you want. Just write to [email protected] from the account owner’s email address. Please save anything you want to keep first. We delete your organization and its data within 30 days of your request. Billing records are kept only as long as tax law asks.

We may close an account that seriously breaks these terms. If we do, we tell you first whenever we can.

11. Changes to these terms

We may update these terms as HelpXon grows. If a change is important, we email account owners at least 14 days before it starts. The date at the top always shows the latest version.

12. Questions

These terms follow the laws of Bangladesh. If anything is unclear, just write to us at [email protected]. A real person will answer.